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THIRD PARTY ENGINEERING SUPPORT

 

Third-party engineering support – outsourced Tier 1 & Tier 2 engineering support

 

It's all about growth – our clients' growth and their customers' growth. When internal resources are limited our clients choose to focus their resources on their core business to achieve their growth strategy. While their customers require top-tier engineering support of the product they purchased to achieve their growth strategy. And, we focus on our core business, providing top-tier engineering support.

 

Tier 1 and tier 2 engineering support is integral to any product and is comprised of two functions – daily engineering support and scheduled installations and upgrades, which include facilitation of engineering design and configuration, integration for new platform deployments and system expansions, management of software and hardware upgrades and coordination of engineering support for multiple customers.

 

We build the infrastructure on our side to support clients' customers. The transition is transparent to those customers. They receive the same level, sometimes enhanced level, of professional, top-tier engineering support, while our clients turn their focus to achieving their growth strategy.

 

The key to this transition is a close working relationship between our client's team and our team. Growth is achieved with the right people in the right role – and with the right fit. Our team must fit with our client's team and we work to ensure that is achieved.

 

In addition to the need to focus internal resources, clients also choose BEI for a variety of reasons:

 

  We won't quit – this is our business; clients are freed from the burden of an internal support resource leaving the organization

 

  Knowledge base is maintained, on our side and the client's side

 

  Professional engineering services is our core business – it's all we're focused on, clients that are looking for unparalleled service look to us